Our Impact

Listening Month 2019

Each year in the month of November we run Listening Month where we ask our service users to complete a questionnaire to help us understand who our users are, what they engage in, how the Hub has supported them and what else they would like us to provide.  This feedback helps us plan and is over and above the feedback we receive during normal day to day operations.

GL11’s overarching mission statement is:

To support all residents to connect, develop and gain confidence and inspiration by providing a springboard for opportunities to create an economically and socially thriving local community. Helping to create a cohesive, healthy, successful and vibrant community in the GL11 area.

GL11 has five key outcomes which drive all provision and operations:

  • Reduce isolation
  • Increase employability
  • Improve wellbeing
  • Bring people together
  • Provide inclusive space

Our Listening Month 2019 took place between Friday 1st November and Saturday 30th November 2019 and consisted of 22 questions.

190 people completed the questionnaire during this time, thank you for taking time to do this.

The results of the questionnaire have been insightful and we are pleased to confirm that our five key outcomes are being met with:

  • Outcome
  • Reduce Isolation
  • Increase Employability
  • Improve Wellbeing
  • Bring People Together
  • Provide Inclusive Space
  • Percentage
  • 77%
  • 83%
  • 74%
  • 84%
  • 80%
  • Service users report…
  • …they are feeling less lonely
  • …they have learnt a new skill
  • …their wellbeing has improved
  • …they have made friends
  • …they feel part of the community

Annual Highlights Review 2018/19

Take a look at our Annual Highlights Review from 2018/19, which shows a broad overview of our impact on the local community.