Listening Fortnight 2018
Each year in the month of November we run Listening Fortnight where we ask our service users to complete a questionnaire to help us understand who our users are, what they engage in, how the hub has supported them and what else they would like us to provide. This feedback helps us plan and is over and above the feedback we receive during normal day to day operations.
GL11’s overarching mission statement is:
To support all residents to connect, develop and gain confidence and inspiration by providing a springboard for opportunities to create an economically and socially thriving local community. Helping to create a cohesive, healthy, successful and vibrant community in the GL11 area.
GL11 has five key outcomes which drive all provision and operations:
Bring people together
Provide inclusive space
Our Listening Fortnight 2018 took place between Monday 19th November and Friday 30th November 2018 and consisted of two key components:
- Paper based and on-line questionnaire consisting of 13 quantitative and qualitative questions
- One to one conversations with several service users, a selection of these have been developed into case studies
116 people completed the questionnaire during this time, with 110 people completing the paper-based questionnaire and 6 people completing it online following a social media push.
To complement our internal survey, we also undertook community-based outreach sessions with a member of staff visiting the local supermarkets – namely Tesco in Cam and Iceland in Dursley. A total of 103 people were engaged in a dialogue to determine their awareness of GL11, how and if they engage with us and what they would like us to deliver in the future.
The results of the questionnaire and community outreach work have been insightful and we are pleased to confirm that our five key outcomes are being met with:
- Reduce Isolation
- Increase Employability
- Improve Wellbeing
- Bring People Together
- Provide Inclusive Space
- Service users report…
- …they are feeling less lonely
- …they have learnt a new skill
- …their wellbeing has improved
- …they have made friends
- …they feel part of the community